Coffee Tao

The most recent post on That Other Coffee Blog about roasting with an audience got me thinking about my own experiences roasting coffee in a public (or semi-public) environment. At my last shop our roasting room was actually set apart from the retail floor; we used to have our 12k Samiac sitting on the retail floor, but roasters make a lot of noise, and we discovered that we were annoying the customers with the smoke and noise as much as we had trouble focusing with the goings-on of a busy shop all around us. Perhaps more importantly, as our wholesale business grew we started running out of room for the green coffee bags.

So we moved roasting operations to a room in the back, into the conference room we used to rent out. Customers would still frequently wander back to the roasting room and ask what we were doing. Invariably they would ask if I was “grinding beans” in the roasting machine. I’m not sure why grinding is always the first conclusion people jump to–I don’t know of any food production industry that requires a 1350lb, burning cast-iron monstrosity to grind anything–but there you are.

The pros of roasting for an audience are pretty clear…you become an ambassador for your coffee knowledge, you help educate customers about the finer points of specialty coffee and the time and effort it takes to produce, and you build a reputation as a coffee pro. The disadvantages are a little less obvious, but they’re definitely worth considering. Frequently stopping to answer questions can take your attention away from the beans, and I’d be lying if I said that it never happened that I burned a batch because I was explaining to a customer all the ways a roaster prevents burning a batch. Also, the more busy the wholesale side of things gets, the more pressed for time you are on a daily basis. I did occasionally have to politely ask interested customers to come back another time as I was busily packaging hundreds of pounds of coffee for a wholesale shipment.

Now I’m in a somewhat ideal situation: my roasting room and cupping lab is in the basement of our retail space. On busy days where focus is important, I can kind of shut myself in and work uninterrupted. But we also have a street-facing garage door that we can open, so there’s plenty of opportunity to hold roasting demonstrations and cupping sessions. In short, I can be as public as I like, which is great. I like roasting for an audience, but I also tend to get “zoned into the beans” and once I get into that flow I like being able to run with it.